Transformer explosion at CWL substation cuts power to 1,200 customers
July 2026Published 7 Sept 2026Responsible editor: Chief Editor
- Where
- Jonesboro, Arkansas, CWL substation near Turtle Creek
- Operator
- City Water and Light (CWL)
- What
- PT transformer failed and exploded
- Cause
- Under investigation
- Outcome
- Power restored to 1,200 customers within 30 minutes
Get the next one by email
Free alerts on grid infrastructure incidents in the United States, and an email when EIR-0242 is updated. No account needed; unsubscribe in one click.
Confirm your email and every substation and transformer incident on the register arrives at once as a spreadsheet (CSV), free.
Get a free sample brief Three complete verified records and the incidents-per-GW table, by email within a minute.
We will also email you about the register's paid records and plans, at most once a week and three times in all. You can stop these at any time. By signing up you agree to the privacy policy.
Companies named in the reporting of this entry (being named is not a finding of fault): City Water and Light
What happened
On a Thursday evening in Jonesboro, Arkansas, a potential transformer (PT transformer) at a City Water and Light (CWL) electrical substation adjacent to a Chuck E. Cheese near Turtle Creek failed and exploded. The explosion was captured on a Jonesboro Police Department dash camera as an officer was conducting a nearby traffic stop. The failure interrupted electricity to approximately 1,200 CWL customers. Utility crews rerouted power through other circuits and restored service to all affected customers within about 30 minutes.
The transformer forms part of substation equipment that steps down voltage from CWL's 69-kilovolt transmission system for distribution to homes and businesses. The cause of the failure remained under investigation, with the utility noting that extreme heat on the day of the incident could have been a contributing factor, though this was not confirmed.
Contributing factors
CWL stated that high temperatures on the day of the incident could potentially have been a factor in the transformer failure, though the utility could not confirm this as the direct cause. The cause remained under investigation at the time of reporting.
Lessons learned
- A PT transformer at a 69 kV substation can fail and explode, so operators should check thermal monitoring on voltage step-down units during sustained high temperatures.
- After a substation transformer failure, rapid rerouting through alternate circuits limits outages to about 30 minutes.
More lessons on detection and monitoring, from every incident on the register.
Not yet known
- Exact cause of the transformer failure
- PT transformer model and age
- Cost of the damage and repairs
This entry is updated when these are reported. Get an alert for the next one like it.
Source
Published 2026-09-07. Written from public reporting. Descriptive, not investigative. See the data accuracy disclaimer.