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Grid infrastructureUnited StatesEIR-0242

Transformer explosion at CWL substation cuts power to 1,200 customers

July 2026Published 7 Sept 2026Responsible editor: Chief Editor

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supply cut for about •• daysShown in the record →Full estimate
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Where
Jonesboro, Arkansas, CWL substation near Turtle Creek
Operator
City Water and Light (CWL)
What
PT transformer failed and exploded
Cause
Under investigation
Outcome
Power restored to 1,200 customers within 30 minutes

Companies named in the reporting of this entry (being named is not a finding of fault): City Water and Light

On a Thursday evening in Jonesboro, Arkansas, a potential transformer (PT transformer) at a City Water and Light (CWL) electrical substation adjacent to a Chuck E. Cheese near Turtle Creek failed and exploded. The explosion was captured on a Jonesboro Police Department dash camera as an officer was conducting a nearby traffic stop. The failure interrupted electricity to approximately 1,200 CWL customers. Utility crews rerouted power through other circuits and restored service to all affected customers within about 30 minutes.

The transformer forms part of substation equipment that steps down voltage from CWL's 69-kilovolt transmission system for distribution to homes and businesses. The cause of the failure remained under investigation, with the utility noting that extreme heat on the day of the incident could have been a contributing factor, though this was not confirmed.

CWL stated that high temperatures on the day of the incident could potentially have been a factor in the transformer failure, though the utility could not confirm this as the direct cause. The cause remained under investigation at the time of reporting.

  1. A PT transformer at a 69 kV substation can fail and explode, so operators should check thermal monitoring on voltage step-down units during sustained high temperatures.
  2. After a substation transformer failure, rapid rerouting through alternate circuits limits outages to about 30 minutes.

More lessons on detection and monitoring, from every incident on the register.

  • Exact cause of the transformer failure
  • PT transformer model and age
  • Cost of the damage and repairs

This entry is updated when these are reported. Get an alert for the next one like it.

Published 2026-09-07. Written from public reporting. Descriptive, not investigative. See the data accuracy disclaimer.

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Substation and transformer fires: the counts, the latest entries and a free alert for the next one. Also: transformer explosions.

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